INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is an eSIM and how is it different from a physical SIM card?

An eSIM (embedded SIM) is a digital SIM built into your device — there's nothing to insert or swap. You buy a plan, scan a QR code or tap an install link, and you're connected in minutes, without hunting for a local SIM shop or waiting for a card to arrive in the mail.

2. Is my phone compatible with a SimFair eSIM?

Most smartphones released in the last few years support eSIM, including recent iPhone, Samsung Galaxy, and Google Pixel models. Check your device settings under Settings > General > About (iPhone) or Settings > Network & Internet (Android) for "eSIM" or "Add eSIM," or see our full compatibility list before purchasing.

3. Can I keep my existing SIM and use a SimFair eSIM at the same time?

Yes. As long as your phone supports Dual SIM, you can keep your regular number active for calls and texts while using your SIMfair eSIM for data — no need to remove your home SIM.

4. Can I make calls or send texts with a SimFair

SIMfair eSIM plans are data-only, so traditional calls and SMS aren't included. You can still make calls and send messages over data using apps like WhatsApp, iMessage, or FaceTime.

5. Can I use my SimFair eSIM as a personal hotspot?

Yes, tethering and hotspot sharing are supported on all SIMfair plans, so you can share your connection with a laptop, tablet, or a travel companion's phone.

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